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Frequently Asked Questions

Here is a selection of frequently asked questions Request a Quote
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Do you have any questions?

We have included a number of frequently asked questions to assist you in deciding if our services could be of benefit to you. If there is a question we haven’t yet included or the answer we have offered requires further clarification, please feel free to contact us.

 

Can we transfer our domain to you?

This is possible, but we would need to make sure that there are no penalties with your existing supplier. Some domain resellers make a charge – currently, £10 + VAT before they release the domain.

Can we transfer our website over to you?

Yes, we can. But first, we would need to establish the platform the website has been built on together with the hosting arrangements you have in place.

Do you offer face to face visits?

Yes, we can after we have established your basic needs and requirements.

Do you use a generic template?

We build each Website on the basis of your requirements. You will find that most Websites have ‘Contact Forms’ and similar page content and therefore, we include these in a build if requested.

If you are a Parish Council customer, we will include all transparency requirements as a matter of course.

If you require further clarification or guidance, please feel free to contact us.

 

Have you built a Parish Council Website before?

Yes, we have.

Please visit our portfolio page for details regarding the Heath and Reach Parish Council Website. You can view the brief from the link on the page.. 

How do I contact you if I have a problem?

There are several ways to contact us:

  • Email
  • Office phone
  • Mobile

We also have an option for a support ticket system for larger clients that self-manage their own Websites.

How do you start the build process?

With each new web development project comes its own set of challenges. Our goal is to glean as much information as we can about your business and understand your needs. From there, we can determine a realistic timeframe and plan your project specifically for your business needs.

how long before our website is updated?

If we are engaged to fully manage the site, we aim to upload documentation – minutes, agendas etc by the next working day, if not sooner.   

What are your payment terms?

Payment is by the raised invoice that will be issued once the website build is completed.

For longer projects, invoices will be raised on a calendar month basis. Settlement terms are 30 days net.

One-off charges for domain name purchases, separate hosting and specific software/plug-in requests will be invoiced as soon as we have incurred the cost. An invoice will be raised and will become payable within 14 days.

 

What type of businesses do you work with?

Take a look at our portfolio of work. We are already providing services to companies in Turkey and Japan in addition to the UK.

What's the timeline moving to Simplink?

This is very much dependant on what needs changing. Once we have agreed on a price, we will provide a timescale. This will also be dependant on how quickly you can get requested information to us. 

Can I call Simplink Communications?

There are several ways to contact us:

  • Email
  • Office phone
  • Mobile

We also have an option for a support ticket system for larger clients that self-manage their own Websites.

You can call us on 0203 026 7287 and leave a message if members of our team are away from their desk and conducting training and development sessions.

If you require further information to a question you may have, please complete our contact request form by clicking on the following link

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