Do you have any questions?
We have included a number of frequently asked questions to assist you in deciding if our services could be of benefit to you. If there is a question we haven’t yet included or the answer we have offered requires further clarification, please feel free to contact us.Can we transfer our domain to you?
This is possible, but we would need to make sure that there are no penalties with your existing supplier. Some domain resellers make a charge – currently, £10 + VAT before they release the domain.
Can we transfer our website over to you?
Yes, we can. But first, we would need to establish the platform they have built the website on, together with the hosting arrangements you have in place.
Do you offer face to face visits?
Yes, we can after we have established your basic needs and requirements.
Do you use a generic template?
We build each website based on your requirements. You find that most Websites have ‘Contact Forms’ and similar page content and therefore, we include these in a build if requested.
If you are a Parish Council customer, we will include all transparency requirements as a matter of course.
If you require further clarification or guidance, please contact us.
Have you built a Parish Council Website before?
Yes, we have. Please visit our portfolio page for details regarding the Parish Council Websites we have built and manage. You can view the brief from the link on each page.
How do I contact you if I have a problem?
There are several ways to contact us:
- Office phone
- Mobile
We also have an option for a support ticket system for larger clients that self-manage their own websites.
How do you start the build process?
Each new web development project comes its own set of challenges. Our goal is to glean as much information as we can about your business and understand your needs. From there, we can determine a realistic timeframe and plan your project specifically for your business needs.
how long before our website is updated?
If we are engaged to manage the site, we aim to upload documentation – minutes, agendas etc., by the next working day if not sooner.
What are your payment terms?
Payment is by the raised invoice once we complete the website build.
For longer projects, invoices are raised on calendar monthly. Settlement terms are 14 days net.
If an invoice remains unpaid for 14 days or more, we reserve the right to place the website into ‘Maintenance Mode’ until we receive payment. We will display a page on the website to this effect.
One-off charges for domain name purchases, separate hosting and specific software/plug-in requests are invoiced as soon as we have incurred the cost.
What type of businesses do you work with?
Look at our portfolio of work. We are already providing services to businesses in Turkey and Japan besides the UK.
What's the timeline moving to Simplink?
This is very much dependent on what needs changing. Once we have agreed on a price, we will provide a timescale. This will also depend on how quickly you can get requested information or documentation for us.
Can I call Simplink Communications?
There are several ways to contact us:
- Office phone
- Mobile
We also have an option for a support ticket system for larger clients that self-manage their own websites.
If members of our team are away from their desk and conducting training and development sessions, please make use of our contact form.
If you require further information to a question you may have, please complete our contact request form by clicking on the following link.
