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Simplink Communications - effective solutions for a digital world

Multi channel media from Simplink Communications

effective solutions for a digital world…

Content Management

Are you keeping your Website current and up to date?  If not, why not let Simplink Communications do this for you.  Our services include monthly reporting and yearly meetings.

ARTMART by Martin Richardson

Creative Graphics

Martin, our in-house graphic artist will create caricatures and sketches to your requirements using images supplied by you.  All graphical designs are unique and exclusive to you.

Responsive Website

Does your website display correctly on a mobile device?  If the answer is “No ” then it’s time to upgrade your site to meet consumer expectations across all devices.

Delivering IT Solutions that work

Simplink Communications started back in the mid-80’s plugging the information gap between an inter-departmental hierarchy within the same organisation.  Simplink has grown organically during this time and now excels in offering bespoke IT solutions to end-users on an impartial advice basis.

Pricing starts from £300 and includes 12 months web hosting and an optional internet review meeting.  We can arrange domain name purchases together with setting up email facilities which you have total control over from the outset.  This service is arranged at cost providing we are engaged to manage your web hosting requirements.

 

We want to be responsive to any questions you may have. Please help us by filling out the necessary information in the areas below. You will receive a reply from us as usually be the next working day. By submitting our contact form you are confirming that you have read our privacy policy statement that is available by clicking on the link below.

Contact Us

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Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

Intellectual Property Rights

All information, both text and pictures supplied by the customer is copyrighted to the customer. All information, both text and pictures supplied by Simplink Communications is copyright to Simplink Communications. All website designs are also copyright of Simplink Communications. All software created by Simplink Communications is the wholly owned copyright and intellectual property of Simplink Communications. We reserve the right to place our or a 3rd party banner on any or all websites that we produce.

In the event that the customer cancels their contract with Simplink Communications, or requests a transfer away from Simplink Communications, all information owned by the customer can be retained. However, the website itself will be taken down from the world wide web. Any attempt to claim the work of Simplink Communications as their own by a current or former customer is in breach of Simplink Communications intellectual property rights and may result in legal action.

Simplink Communications reserves the right to recycle design features, or whole designs from existing and former customers in any and all future website designs.

Privacy Policy

This privacy policy and general privacy notice applies to Simplink Communications. Due to upcoming changes in data regulations, we’ve had to update our terms of service. But our commitment to protecting your data will never change.

About this Policy

We at Simplink Communications take your privacy seriously, and this policy and notice have been drafted in accordance with the requirements of the General Data Protection Regulations (“GDPR”), with the support of the legal team at www.legalo.co.uk.

This privacy notice explains how we look after your personal data (in all situations where we collect your data) and sets out your privacy rights and also explains how the law and our approach to privacy and personal data protects you.

This privacy notice supplements any other privacy notices that we may provide to you at the point that we collect data from you and should be read in conjunction with those notices.

Our status and details

For the purpose of the GDPR we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to us using the contact details below:

Name: Barrie Simpson

Email address: info@simplink-communications.co.uk

Postal address: 45 Earlsferry Way, London, N1 0DZ

By using the Website you consent to this policy.

Information we collect

We will collect, process and store personal data only if it is directly provided to us by you. You may do this in your capacity as the user of this Website, by enquiring in relation to our products or services, becoming a customer or supplier, or a potential customer or supplier.

Personal information covers any information which relates to you as an identifiable person. Below are examples of the type of data that this may include:

  1. Identity Data including forename, last name, maiden name, date of birth, gender, marital status, and username or similar identifier.
  1. Contact Data may include invoicing; purchase order; home or work address, email address and telephone numbers, personal or job title and position.
  1. Transaction Data may include payments made for products and services you have purchased from us, or in relation to payments that we have made to you.
  1. Technical Data may include internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices used to access this Website.
  1. Profile and Usage Data may include enquiries submitted by you, purchases information, feedback and survey responses, and how you use our website, products and services.
  1. Marketing Data may include details of any preference that you have advised us of in relation to marketing communications from us.

We may also collect non-personal data such as Aggregated Data which is data that may be obtained from your personal data, but which does not directly or indirectly identify you. This may include Usage Data detailing how you use our Website and the features and areas that you have interacted with.

How do we collect your personal data?

A range of different methods may be used to collect data which may include the following methods:

  1. Direct interactions with us in person, by post, phone, email or otherwise. You may give us your Identity, Contact and Financial Information.
  1. Automated technologies or interactions with our website, by using the web enquiry form. You may give us Identity and Contact Information.
  1. Third parties or publicly available sources (third parties may be used in processing Identity, Contact and Financial categories of personal data).

Data accuracy

It is important that the data that we hold about you is accurate and up to date. In the event that your data changes please notify us so that we can update our records.

Use of your information

We may hold and process personal data that you provide to us in accordance with the GDPR.

The information that we collect and store relating to you is primarily used:

  1. To enable us to provide our services to you, to communicate with you and to meet our contractual commitments to you. This may include Identity, Contact, Financial and Transactional data.
  1. To notify you about any changes to our business, such as improvements to our Website or service/product changes, that may affect our service or relationship with you. This may include Identity and Contact data.
  1. If you are an existing customer, we may contact you with information about goods and services similar to those that were the subject of a previous sale to you. This may include Identity and Contact data.
  1. Where you have consented to receive such information, to provide information on other parties’ products or services that we feel may be of interest to you. This may include Identity, Contact and Marketing data. Where we need to comply with a legal obligation. This may include Identity, Contact and Transactional data.
  1. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This may include all types of data.

Where we collect your data for marketing purposes we will always request your consent, at the point the data is collected, to use your data for that purpose.

We will never share your personal data with any third party for their marketing purposes.

We will only use your personal data for a reason other than the purpose for which it was originally obtained if we consider that we need to use it for that other purpose and have a legitimate interest in doing so.

Disclosure of your information

There is a range of circumstances where we may disclose your data to third parties. These include:

  1. Regulatory bodies. We may disclose your data to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimise credit risk. This may include Identity, Contact and Transactional data.
  1. Our Suppliers. We may disclose your data to third parties that are involved in the fulfilment of our services to you. This may include Identity, Contact and Transactional data.
  1. Business sale. We may disclose your personal data outside of our organisation: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if Simplink Communications business is bought by a third party, in which case personal data held by it about its customers will be one of the assets to transfer to the buyer.  However, any such transfer will only be on terms that the confidentiality of your personal data is protected and that the terms of this privacy policy will continue to be complied with by the recipient.

Please be advised that we do not reveal information about identifiable individuals to our advertisers, but we may, on occasion, provide them with Aggregated Data about our Website visitors and customers.

Controlling the use of your data

Where we rely on consent as the lawful basis for processing your data you can revoke or vary that consent at any time.

If you do not want us to use your data or want to vary the consent that you have provided you can write to us at the address detailed in clause 2 or email us at info@simplink-communications.co.uk at any time.

Data storage and the transfer your data

As part of the services offered to you, for example through our Website, the information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA – this is generally the nature of data stored in “the Cloud”.  It may also be processed by staff operating outside the EEA who work for one of our suppliers, e.g. our website server host, payment processing provider, or work for us when temporarily outside of the EEA.

A transfer of your personal data may happen if any of our servers are located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA.

If you use our service while you are outside the EEA, your personal data may be transferred outside the EEA in order to provide you with these services.

If we transfer or store your personal data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected, as outlined in this privacy policy. Where we use suppliers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

Security

The transmission of information via the Internet or email is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk.

We have put in place security measures to prevent your data from accidental, loss or disclosure. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.  You should choose a password it is not easy for someone to guess.

In the event of a data breach we will notify the ICO and you in the event that the breach results in any likelihood of loss or damage to you.

Data retention

The length of time that we retain and store data depends on the purpose for which it was collected. We will only store data for as long as is required to fulfil that purpose, or for the purpose of satisfying legal requirements.

It is a legal requirement that we keep certain data about our customers and suppliers for at least six years. The type of data includes Contact, Identity, Financial and Transaction Data.

Where you have requested that we provide you with marketing materials we will retain your data until such time as consent is withdrawn by you.

Use of cookies

Our use of cookies is detailed in our Cookies Policy available at https://www.simplink-communictions.co.uk/cookie-policy

Your rights

The GDPR gives you a range of rights in relation to the personal data that we collect from. You have the right to:

  1. Access your personal data. This right is commonly known as the ‘data subject access request’ and enables you to receive a copy of the personal data we hold about you. You will not need to pay a fee to access your personal data unless we can justifiably demonstrate that the request is repetitive or excessive. We will respond to all legitimate data access requests within one month, but we may need to obtain further information from you in order to confirm your identity and the legitimacy of the request.
  1. Request update of the personal data. This enables you to have any incomplete or inaccurate data corrected.
  1. Erasure of your personal data. This enables you to ask us to delete personal data where there is no justifiable reason for us continuing to retain and process it. We may not always be able to delete the data such as if there is an ongoing contractual relationship between us or if we are legally required to retain the data.
  1. Object to the processing of your personal data where we are relying on consent or our legitimate interests (or those of a third party) as the justification for processing the data.
  1. Restrict the processing of your personal data. This enables you to ask us to change the processing of your personal data. For example, you may wish to vary the basis on which we contact you.
  1. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, machine-readable format.
  1. Withdraw consent.Where we are relying on consent to process your personal data you may withdraw that consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

You can exercise these rights at any time by writing to us at the address detailed above, or by email to info@simplink-communications.co.uk

Third party links

You might find links to third party websites on our website. If you click a link to a third-party website and visit that site, you may be allowing that site to collect and share certain data about you. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Complaints

If you wish to raise a complaint regarding our use of your personal data then you can contact the Information Commissioner’s Office (ICO), who are the UK supervisory authority for data protection issues. (www.ico.org.uk).

If you do wish to raise a complaint then we would welcome the opportunity to discuss your concerns before you contact the ICO to see if we can resolve the issue for you.

Changes to this policy

We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us by email at info@simplink-communcations.co.uk

Version 1: May 2018

Service Obligation

Simplink Communications will use reasonable endeavours to ensure a prompt and continuing service of all products as described in the specification (“the service”) but will not be liable for any loss of data resulting from delays, non-deliveries, or service interruptions caused by circumstances beyond the direct control of Simplink Communications , or by errors or omissions of the Customer. Simplink Communications specifically excludes any condition or warranty as to the accuracy of third-party information received through the Service.

Simplink Communications will not be held liable for any indirect, economic or consequential loss whatsoever.

The liability of Simplink Communications in contract or in connection with the supply of the Service shall be limited in respect of any one event or a series of two or more connected events to the value of the domain name(s).

Breach of Terms and Conditions by customers shall lead to termination of Service with no entitlement to refund.

All fees paid are non-refundable and once registered domain names cannot be changed in their name or extension without the costs due in the registration of a new name with the appropriate registry costs. All sales are final as Business to Business transactions, no refunds will be provided. Any individual consumer laws are not applicable to these Terms & Conditions.

Any credit card/debit card/bank charge-backs made by the customer will result in an outstanding balance on the customer’s account which may result in Simplink Communications suspending any or all services.

Simplink Communications reserve the right to make reasonable updates to these terms and conditions at any time without notice.

Last updated: 3rd November 2017

Terms of Use

Your access to and use of Simplink Communications (“the Website”) is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

Advice

The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

Changes to the Website

Simplink Communications reserves the right to:

  • change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Simplink Communications shall not be liable to you for any such change or removal; and
  • change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
Links to Third Party Websites

The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

Copyright

All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Simplink Communications or otherwise used by Simplink Communications as permitted by law.

In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

Simplink Communications makes no warranty that the functionality of the Website will be uninterrupted or error-free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

Disclaimers and Limitation of Liability

The Website is provided on an “AS-IS” and “AS-AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, Simplink Communications will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

Simplink Communications makes no warranty that the functionality of the Website will be uninterrupted or error-free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Simplink Communications for death or personal injury as a result of the negligence of Simplink Communications or that of its employees or agents.

Indemnity

You agree to indemnify and hold Simplink Communications and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Simplink Communications arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

Severance

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.

Last updated: 19th May 2017

© 2006 – 2018 Simplink Communications. All rights reserved.